Quest operates an online platform allowing Users to connect through the Quest Platform with other Users who provide Services.

Please read these terms and all Policies including the Community Guidelines and Privacy Policy carefully before using the Quest Platform. These Policies are incorporated into this Agreement by reference. Country Specific Terms in Appendix B shall also apply to this Agreement. Please contact us here if you have any other questions.

All defined terms in this Agreement have the meaning given to them in the Quest Glossary.

1. SCOPE OF QUEST SERVICES

Basic Principles

1.1 Quest provides the Quest Platform to enable Citizens to publish Posted Quests.

1.2 Heroes may make an Offer in response to a Posted Quest. Some parts of Offer details may be made publicly available, including to internet users who are not Users.

1.3 A Citizen may revoke or modify a Posted Quest at any time before he/she accepts an Offer. Quest reserves the right to cancel all Offers on a Posted Quest made prior to the modification.

1.4 If a Citizen accepts an Offer on the Quest Platform, a Quest Contract is created between the Hero and the Citizen.

1.5 Upon creation of a Quest Contract, the Citizen must pay the Agreed Price into the Payment Account.

1.6 Upon creation of the Quest Contract, Quest has rendered Quest Services and the Service Fee is due and payable.

1.7 Once the Quest Contract is created, the Hero and Citizen may vary the Quest Contract on the Quest Platform. The Citizen and Hero are encouraged to use Quest’s private messaging system to amend or vary the Quest Contract (including the Agreed Price) or to otherwise communicate.

1.8 Once the Services are complete, the Hero must provide notice of completion on the Quest Platform.

1.09 Once the Posted Quest has been completed and the Citizen confirms the Services are completed, or if Quest is satisfied the Services have been completed, the Hero Funds will be released by Quest from the Payment Account to the Hero.

1.10 After the Quest Contract is completed, the parties are encouraged to review and provide feedback of the Services on the Quest Platform.

2. QUEST’S ROLE AND OBLIGATIONS

2.1 Quest provides the Quest Platform only, enabling Users to publish and make Offers on Posted Quests or publish Offers for Services.

2.2 Quest only permits individuals over 16 years of age to become Users. Creating an account with false information is a violation of our terms. This includes accounts registered on the behalf of someone under 16.

2.3 Users must be natural persons, but can specify within their account description that they represent a business entity.

2.4 At its absolute discretion, Quest may refuse to allow any person to register or create an account with Quest or cancel or suspend or modify any existing account including if Quest reasonably forms the view that a User’s conduct (including a breach of this Agreement) is detrimental to the operation of the Quest Platform.

2.5 Registering and creating an account with Quest is free. 

2.6 Quest accepts no liability for any aspect of the Citizen and Hero interaction, including but not limited to the description, performance or delivery of Services.

2.7 Quest has no responsibility and makes no warranty as to the truth or accuracy of any aspect of any information provided by Users, including, but not limited to, the ability of Heroes to perform Services or supply items, or the honesty or accuracy of any information provided by Citizens or the Citizens’ ability to pay for the Services requested.

2.8 Except for liability in relation to any Non-excludable Condition, the Quest Service is provided on an “as is” basis, and without any warranty or condition, express or implied. To the extent permitted by law, we and our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

2.9 Quest has no obligation to any User to assist or involve itself in any dispute between Users, although may do so to improve User experience.

2.10 You understand and agree that Quest does not undertake any investigation in relation to any Hero or third party service provider before they are admitted to the platform, including criminal checks, verification of qualification or license held, or any character or other checks of the suitability of a Hero or third-party service provider to perform any Service which they may claim to be able to provide on the platform. You understand and agree that you are solely responsible for conducting any appropriate background checks and obtaining references, licenses, certifications, or proof of insurance prior to engaging a Hero to perform services. You further understand and agree that you are solely responsible for making your own evaluations, decisions and assessments about choosing a Hero. You agree to assume all risks and you agree to expressly release, indemnify and hold harmless Quest from any and all loss, liability, injury, death, damage, or costs arising or in any way related to the services.

3. USER OBLIGATIONS

3.1 You will at all times:

(a) comply with this Agreement (including all Policies) and all applicable laws and regulations;

(b) only post accurate information on the Quest Platform;

(c) ensure that You are aware of any laws that apply to You as a Citizen or Hero, or in relation to using the Quest Platform.

3.2 You agree that any content (whether provided by Quest, a User or a third party) on the Quest Platform may not be used on third-party sites or for other business purposes without Quest’s prior permission.

3.3 You must not use the Quest Platform for any illegal or immoral purpose.

3.4 You must maintain control of Your Quest account at all times. This includes not allowing others to use Your account, or transferring or selling Your account or any of its content to another person.

3.5 You grant Quest an unrestricted, worldwide, royalty-free licence to use, reproduce, modify and adapt any content and information posted on the Quest Platform for the purpose of publishing material on the Quest Platform and as otherwise may be required to provide the Quest Service, for the general promotion of the Quest Service, and as permitted by this Agreement.

3.6 You agree that any information posted on the Quest Platform must not, in any way whatsoever, be potentially or actually harmful to Quest or any other person. Harm includes, but is not limited to, economic loss that will or may be suffered by Quest.

3.7 Without limiting any provision of this Agreement, any information You supply to Quest or publish in an Offer or a Posted Quest (including as part of an Offer) must be up to date and kept up to date and must not:

(a) be false, inaccurate or misleading or deceptive;

(b) be fraudulent or involve the sale of counterfeit or stolen items;

(c) infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or intellectual property rights, rights of publicity, confidentiality or privacy;

(d) violate any applicable law, statute, ordinance or regulation (including, but not limited to, those governing export and import control, consumer protection, unfair competition, criminal law, antidiscrimination and trade practices/fair trading laws);

(e) be defamatory, libellous, threatening or harassing;

(f) be obscene or contain any material that, in Quest’s sole and absolute discretion, is in any way inappropriate or unlawful, including, but not limited to obscene, inappropriate or unlawful images; or

(g) contain any malicious code, data or set of instructions that intentionally or unintentionally causes harm or subverts the intended function of any Quest Platform, including, but not limited to viruses, trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority or expropriate any system, data or Personal Information.

3.8 Quest Platform may from time to time engage location-based or map-based functionality. The Quest Platform may display the location of Citizens and Heroes to persons browsing the Quest Platform. A User should never disclose personal details such as the Citizen’s full name, street number, phone number or email address in a Posted Quest or in any other public communication on the Quest Platform.

3.9 If You are a Hero, You must have the right to provide Services under a Quest Contract and to work in the jurisdiction where the Services are performed. You must comply with tax and regulatory obligations in relation to any payment (including Hero Funds) received under a Quest Contract.

3.10 You must not, when supplying Services, charge a Citizen any fees on top of the Hero Funds. However, the parties to a Quest Contract may agree to amend the Agreed Price through the Quest Platform.

3.11 You must not request payments outside of the Quest Platform from the Citizen for the Services except to the extent permitted by clause 3.12 and only if the Quest Platform does not facilitate the reimbursement via the Payment Account of costs considered in clause 3.12.

3.12 If a Hero agrees to pay some costs of completing the Services (such as equipment to complete the Services), the Hero is solely responsible for obtaining any reimbursement from the Citizen. Quest advises Heroes not to agree to incur costs in advance of receiving the payment for these costs, unless the Hero is confident the Citizen will reimburse the costs promptly.

3.13 For the proper operation of the Quest Platform (including insurance, proper pricing and compliance with Policies), the Hero must ensure that, if it subcontracts any part of the performance of the Services to a third party in accordance with a Quest Contract, then that third party must also be a registered User of the Quest Platform.

3.14 If Quest determines at its sole discretion that You have breached any obligation under this clause 3 or that You have breached one or more Quest Contracts, it reserves the right to remove any content, Posted Quest or Offer You have submitted to the Quest Service or cancel or suspend Your account and/or any Quest Contracts.

4. FEES

4.1 A Citizen Service Fee is payable to Quest in respect of bookings made on the Platform. When a Citizen accepts a Hero’s offer a Quest Contract is formed between the two parties. At this time the Citizen will be charged the Agreed Price plus the Citizen Service Fee.

4.2 When a Citizen releases the Hero Funds to the Hero, the Hero Service Fee and the Citizen Service Fee will be retained by Quest.

4.3 The Citizen Service Fee and the Hero Service Fee include GST (or equivalent tax on supplies, including VAT).

4.4 All Fees and charges payable to Quest are non-cancellable and non-refundable, save for Your rights under any Non-Excludable Conditions.

4.5 If Quest introduces a new service on the Quest Platform, the Fees applying to that service will be payable from the launch of the service.

4.6 Quest reserves the right to amend the amount of the Citizen Service Fee from time to time and any changes will be updated on Quest’s website.

5. PAYMENTS AND REFUNDS

5.1 If the Quest Contract is cancelled for any reason (by a Citizen, a Hero or under this Agreement) prior to the commencement of the Quest Contract, then if Quest is reasonably satisfied that the Agreed Price should be returned to the Citizen then the Agreed Price will be refunded back onto the Citizen’s credit card and a Cancellation Admin Fee will be due to Quest by the User who the cancellation of the Quest Contract is attributable to under clause 5.5 or 5.6.

5.2 Quest may decide in its absolute discretion to waive the Cancellation Admin Fee.

5.3 Any amount returned by Quest to a Citizen on behalf of a Hero under clause 5.1 will be a debt owed by the Hero to Quest and may be offset by Quest against any other payments owed at any time to the Hero.

5.4 Any outstanding Cancellation Admin Fee owed by a User under clause 5.1 will be a debt owed by that User to Quest and may also be offset by Quest against any other payments owed at any time to the User.

5.5 Cancellation of a Quest Contract will be attributable to the Hero where:

(a) following reasonable but unsuccessful attempts by a Citizen to contact a Hero to perform the Quest Contract

(b) a Quest Contract is cancelled in accordance with clause 3.14 as a result of the Hero’s actions or breach.

5.6 A Cancellation of a Quest Contract will be attributable to a Citizen where:

(a) a Quest Contract is cancelled in accordance with clause 3.14 as a result of the Citizen’s action or breach. 

5.7 If the parties agree to any additional cancellation fee payable under the Quest Contract, it is the responsibility of the party aggrieved to claim any amount owed directly from the other.

5.8 Quest may take up to 14 days to return the Agreed Price (less the Cancellation Admin Fee, if applicable) to the Citizen.

5.9 If, for any reason, the Hero Funds cannot be transferred or otherwise made to the Hero or returned to the Citizen (as the case may be) or no claim is otherwise made for the Hero Funds, the Hero Funds will remain in the Payment Account until paid or otherwise for up to three months from the date the Citizen initially paid the Agreed Price into the Payment Account.

5.10 Following the 3 months referred to in clause 5.9, and provided there is still no dispute in respect of the Hero Funds, the Hero Funds will be refunded to the Citizen.

5.11 If the Quest Contract is cancelled and a User who is party to the Quest Contract can show that work under a Quest Contract was commenced, then the amount of the Agreed Price to be returned to the Citizen will be conditional upon the mediation and dispute process in clause 18. However, the Cancellation Admin Fee will always be due in accordance with clause 5.1.

6. STORED VALUE

6.1 Stored Value :

(a) can be used by the credited User to be withdrawn to the User’s bank account shared with Quest

(b) are not refundable or redeemable for cash;

(c) cannot be replaced, exchanged or reloaded or transferred to another card or account;

(d) are valid for 12 months from the date on which that particular Stored Value is applied to a User’s account, the date of issue or purchase or any expiry date applied by Quest (conditional upon any contrary specific jurisdictional legislative requirements);

(e) if the Stored Value is acquired other than under this Agreement, it may also be conditional on compliance with additional, or different, terms and conditions, as specified in relation to Stored Value, such as a restriction on when the Stored Value is redeemable (for example only for a User’s first Quest Contract), specify a minimum Services value, or specify a maximum credit or discount value; and

(f) must not be reproduced, copied, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the credited User, or stored in a data retrieval system, without Quest’s prior written permission.

6.2 The User credited with a Stored Value is solely responsible for the security of any Stored Value. Save for the Non-Excludable Conditions, Quest will have no liability for any loss or damage to the Stored Value and does not have any obligation to replace Stored Value.

6.3 Quest will not accept, and may refuse or cancel, any Stored Value, which it reasonably determines in its discretion, have been used in breach of this Agreement or have been forged, tampered with, or are otherwise fraudulent and Quest reserves the right to refer any suspected fraudulent activity to relevant law enforcement authorities. In particular, Stored Value, such as promotional coupons, vouchers or codes distributed or circulated without our approval, for example on an internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.

6.4 Quest is entitled to any value on Stored Value which is not redeemed before the Stored Value expires or is cancelled by Quest.

7. BUSINESS PARTNERS

7.1 Quest may enter into agreements with Business Partners and may seek to engage Heroes in the provision of Business Services. Heroes who agree to perform Business Services for Business Partners acknowledge and agree that Quest and the Business Partner may on-sell Services supplied to third parties for an increased fee.

7.2 Business Partners may require Heroes providing Business Services to be approved or hold particular qualifications. Quest may assist Business Partners to locate suitably qualified Heroes. Quest makes no warranty that it will promote any or all suitably qualified Heroes to Business Partners.

7.3 Business Partners may require Heroes to enter into a Business Partner Contract before providing Business Services.

7.4 Where a Hero accepts a Posted Quest with a Business Partner:

(a) the Hero must provide Business Services to the Business Partner in accordance with the Quest Contract and any applicable Business Partner Contract; and

(b) the terms of the Business Partner Contract will prevail to the extent of any inconsistency.

8. PAYMENT FACILITY

8.1 Quest uses a Payment Provider to operate the Payment Account.

8.2 In so far as it is relevant to the provision of the Payment Account, the terms at https://stripe.com/ssa/ are incorporated into this Agreement and will prevail over this Agreement to the extent of any inconsistency in relation to the provision of the Payment Account.

8.3 If Quest changes its Payment Provider You may be asked to agree to any further additional terms with those providers. If you do not agree to them, you will be given alternative means of payment.

9. THIRD-PARTY SERVICES

9.1 Quest may from time to time include Third Party Services on the Quest Platform. These Third Party Services are not provided by Quest.

9.2 Third-Party Services are offered to Users pursuant to the third party’s terms and conditions. Third-Party Services may be promoted on the Quest Platform as a convenience to our Users who may find the Third Party Services of interest or of use.

9.3 If a User engages with any Third Party Service provider, the agreement will be directly between the User and that Third Party Service provider.

9.4 Quest makes no representation or warranty as to the Third Party Services. However, to help us continue to improve our Quest Platform, Users may inform Quest of their Third Party Service experience at hello@quest-inc.co.

10. VERIFICATION & BADGES

10.1 Quest may use Identity Verification Services.

10.2 You agree that Quest Identity Verification Services may not be fully accurate as all Quest Services are dependent on User-supplied information and/or information or Verification Services provided by third parties.

10.3 You are solely responsible for identity verification and Quest accepts no responsibility for any use that is made of a Quest Identity Verification Service.

10.4 Quest Identity Verification Services may be modified at any time.

10.5 The Quest Platform may also include a User-initiated feedback system to help evaluate Users.

10.6 Quest may make Badges available to Heroes. The available Badge can be requested by the Hero or earned via the Quest Platform, and arranged on behalf of the Hero and issued by Quest, for a fee, if applicable. Obtaining Badges may be conditional upon the provision of certain information or documentation by the Hero and determined by Quest or a third-party verifier which shall be governed by its terms.

10.7 You acknowledge that Badges are point-in-time checks and may not be accurate at the time it is displayed. You acknowledge that to the extent You relied on a Badge in entering into a Quest Contract, you do so aware of this limitation. You should seek to verify any Badge with the Hero prior to commencing the Service.

10.8 It remains the Hero’s responsibility to ensure that information or documentation it provides in obtaining a Badge is true and accurate and must inform Quest immediately if a Badge is no longer valid.

10.9 Quest may, at its discretion, issue Badges to Heroes for a fee.

10.10 The issue of a Badge to a Hero remains in the control of Quest and the display and use of a Badge is licensed to the Hero for use on the Quest Platform only. Any verification obtained as a result of the issue of a Badge may not be used for any other purpose outside of the Quest Platform.

10.11 Quest retains the discretion and right to not issue, or remove without notice, a Badge if You are in breach of any of the terms of this Agreement, the Badge has been issued incorrectly, obtained falsely, has expired, is no longer valid or for any other reason requiring its removal by Quest.

11. FEEDBACK

11.1 You can complain about any comment made on the Quest Platform using the ‘Report’ function or ‘Contact Us’ function on the Quest Platform.

11.2 Quest is entitled to suspend or terminate Your account at any time if Quest, in its sole and absolute discretion, is concerned by any feedback about You, or considers Your feedback rating to be problematic for other Quest Users.

12. LIMITATION OF LIABILITY

Please see Your Country Specific Terms for the applicable exclusions and limitations of liability.

13. PRIVACY

13.1 Third Party Service providers will provide their service pursuant to their own Privacy Policy. Prior to acceptance of any service from a third party, You must review and agree to their terms of service including their privacy policy.

13.2 Quest will endeavour to permit you to transact anonymously on the Quest Platform. However in order to ensure Quest can reduce the incidence of fraud and other behaviour in breach of the Community Guidelines, Quest reserves the right to ask Users to verify themselves in order to remain a User.

14. MODIFICATIONS TO THE AGREEMENT

14.1 Quest may modify this Agreement or the Policies (and update the Quest pages on which they are displayed) from time to time. Quest will send notification of such modifications to Your Quest account or advise You the next time You log in.

14.2 When You actively agree to amended terms (for example, by clicking a button saying “I accept”) or use the Quest Platform in any manner, including engaging in any acts in connection with a Quest Contract, the amended terms will be effective immediately. In all other cases, the amended terms will automatically be effective 30 days after they are initially notified to You.

14.3 If You do not agree with any changes to this Agreement (or any of our Policies), You must either terminate your account or You must notify Quest who will terminate Your Quest account, and stop using the Quest Service.

15. NO AGENCY

15.1 No agency, partnership, joint venture, employee-employer or other similar relationship is created by this Agreement. In particular, You have no authority to bind Quest, its related entities or affiliates in any way whatsoever. Quest confirms that all Third Party Services that may be promoted on the Quest Platform are provided solely by such Third Party Service providers. To the extent permitted by law, Quest specifically disclaims all liability for any loss or damage incurred by You in any manner due to the performance or nonperformance of such Third Party Service.

16. NOTICES

16.1 Except as stated otherwise, any notices must be given by registered ordinary post or by email, either to Quest’s contact address as displayed on the Quest Platform, or to Quest Users’ contact address as provided at registration. Any notice shall be deemed given:

(a) if sent by email, 24 hours after email is sent, unless the User is notified that the email address is invalid or the email is undeliverable, and

(b) if sent by pre-paid post, three Business Days after the date of posting, or on the seventh Business Day after the date of posting if sent to or posted from outside the jurisdiction in which You have Your Quest Platform account.

16.2 Notices related to the performance of any Third Party Service must be delivered to such third-party as set out in the Third Party Service provider’s terms and conditions.

17. MEDIATION AND DISPUTE RESOLUTION

17.1 Quest encourages You to try and resolve disputes (including claims for returns or refunds) with other Users directly. Accordingly, You acknowledge and agree that Quest may, in its absolute discretion, provide Your information as it decides is suitable to other parties involved in the dispute.

17.2 If a dispute arises with another User, You must cooperate with the other User and make a genuine attempt to resolve the dispute.

17.3 Quest may elect to assist Users resolve disputes. Any User may refer a dispute to Quest. You must cooperate with any investigation undertaken by Quest. Quest reserves the right to make a final determination (acting reasonably) based on the information supplied by the Users and direct the Payment Provider to make payment accordingly. You may raise your dispute with the other User or Quest’s determination in an applicable court or tribunal.

17.4 Quest has the right to hold any Agreed Price that is the subject of a dispute in the Payment Account, until the dispute has been resolved.

17.5 Quest may provide access to a Third Party Dispute Service. If such a service is provided, either party may request the other party to submit to the Third Party Dispute Service if the parties have failed to resolve the dispute directly. Terms and conditions for the Third Party Dispute Service will be available on request. The Third Party Dispute Service is a Third Party Service and Users are responsible for paying any costs associated with the Third Party Dispute Service in accordance with the Third Party Dispute Service terms and conditions.

17.6 Disputes with any Third Party Service provider must proceed pursuant to any dispute resolution process set out in the terms of service of the Third Party Service provider.

17.7 If You have a complaint about the Quest Service please contact us here.

17.8 If Quest provides information about other Users to You for the purposes of resolving disputes under this clause, You acknowledge and agree that such information will be used only for the purpose of resolving the dispute (and no other purpose) and that you will be responsible and liable to Quest for any costs, losses or liabilities incurred by Quest in relation to any claims relating to any other use of information not permitted by this Agreement.

18. TERMINATION

18.1 Either You or Quest may terminate your account and this Agreement at any time for any reason.

18.2 Termination of this Agreement does not affect any Quest Contract that has been formed between Quest Users.

18.3 Third-Party Services are conditional upon, and governed by, Third-Party Service provider terms and conditions.

18.4 Sections 4 (Fees), 12 (Limitation of Liability) and 17 (Mediation and Dispute Resolution) and any other terms which by their nature should continue to apply, will survive any termination or expiration of this Agreement.

18.5 If Your account or this Agreement are terminated for any reason then You may not without Quest’s consent (in its absolute discretion) create any further accounts with Quest and we may terminate any other accounts You operate.

19. GENERAL

19.1 This Agreement is governed by the laws specified in Your Country Specific Terms.

19.2 The provisions of this Agreement are severable, and if any provision of this Agreement is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforceable.

19.3 This Agreement may be assigned or novated by Quest to a third party without your consent. In the event of an assignment or novation the User will remain bound by this Agreement.

19.4 This Agreement sets out the entire understanding and agreement between the User and Quest with respect to its subject matter.

Revised March 2024

APPENDIX A:

MODEL QUEST CONTRACT

The terms used in this Quest Contract have the meaning set out in the Quest Glossary. A Quest Contract is created in accordance with this Agreement. Unless otherwise agreed, the Citizen and the Hero enter into a Quest Contract on the following terms:

1 COMMENCEMENT DATE AND TERM

1.1 The Quest Contract is created when the Citizen accepts the Hero’s Offer on a Posted Quest to provide Services.

1.2 The Quest Contract will continue until terminated in accordance with clause 7.

2 SERVICES

2.1 The Hero will perform Services in a proper and workmanlike manner.

2.2 The Hero must perform the Services at the time and location agreed.

2.3 The parties must perform their obligations in accordance with any other terms or conditions agreed by the parties during or subsequent to the creation of the Quest Contract.

2.4 The parties acknowledge that the Quest Contract is a one of personal service where the Citizen selected the Hero to perform the Services. Therefore the Hero must not subcontract any part of the Services to any third party without the Citizen’s consent.

2.5 The Hero remains responsible and liable at all times to the Citizen for any acts or omissions of a subcontractor as if those acts or omissions had been made by the Hero.

3 WARRANTIES

3.1 Each party warrants that the information provided in the creation of the Quest Contract is true and accurate.

3.2 The Hero warrants that they have (and any subcontractor has) the right to work and provide Services and hold all relevant licences in the jurisdiction where the Services are performed.

4 PAYMENT OR CANCELLATION

4.1 Upon the creation of the Quest Contract, the Citizen must pay the Agreed Price into the Payment Account.

4.2 Upon the Services being completed, the Hero will provide notice on the Quest Platform.

4.3 If the Hero has completed the Services in accordance with clause 2, the Citizen must use the Quest Platform to release the Hero Funds from the Payment Account.

4.4 If the parties agree to cancel the Quest Contract, or the Citizen is unable to contact the Hero to perform the Quest Contract, the Hero Funds will be dealt with in accordance with clause 5 of this Agreement.

5 LIMITATION OF LIABILITY

5.1 Except for liability in relation to a breach of a Non-excludable Condition, the parties exclude all Consequential Loss arising out of or in connection to the Services, and any claims by any third person, or the Quest Contract, even if the party causing the breach knew the loss was possible or the loss was otherwise foreseeable.

5.2 Subject to any insurance or agreement to the contrary, the liability of each party to the other except for a breach of any Non-Excludable Condition is capped at the Agreed Price.

6 DISPUTES

6.1 If a dispute arises between the parties, the parties will attempt to resolve the dispute within 14 days by informal negotiation (by phone, email or otherwise).

6.2 If the parties are unable to resolve the dispute in accordance with clause 6.1, either party may refer the dispute to Quest and act in accordance with clause 17 of this Agreement.

7 TERMINATION OF CONTRACT

The Quest Contract will terminate when:

(a) the Services are completed and the Agreed Price is released from the Payment Account;

(b) a party is terminated or suspended from the Quest Platform, at the election of the other party;

(c) otherwise agreed by the parties or the Third Party Dispute Service; or

(d) notified by Quest in accordance with the party’s Agreement.

8 APPLICATION OF POLICIES

The parties incorporate by reference the applicable Policies.

9 GOVERNING LAW

The Quest Contract is governed by the laws of the jurisdiction where the Posted Quest was posted on the Quest Platform.

Revised March 2024

APPENDIX B:

COUNTRY SPECIFIC TERMS

1. Australian Terms

If You are a User who has Your Quest Platform account in (or the Services are performed in) Australia then the following terms will also apply to or may vary this Agreement to the extent specified:

a) a reference to “A$”, “$A”, “dollar” or “$” is to Australian currency;

b) “Quest” means Quest Hyphen Inc Pte. Ltd.;

c) “ACL” means the Australian Consumer Law;

d) “Consumer Guarantees” means the consumer guarantees contained in Part 3-2 of the ACL;

e) “Personal Information” has the same meaning given to it in the Privacy Act 1988 (Cth);

f) This Agreement is governed by the laws of New South Wales, Australia. You and Quest submit to the exclusive jurisdiction of the courts of New South Wales, Australia; and

g) The following is added as clause 3.3 in the Model Contract of Appendix A “3.3 The parties incorporate the Consumer Guarantees into the Quest Contract, even if they are not already incorporated by law.”;

h) The exclusions and limitations of liability shall be as follows:

(1) Except for liability in relation to breach of Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between Citizens and Heroes.

(2) Except for liability in relation to a breach of any Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between You and any Third Party Service provider who may be included from time to time on the Quest Platform.

(3) Except for liability in relation to a breach of any Non-excludable Condition, and to the extent permitted by law, Quest is not liable for any Consequential Loss arising out of or in any way connected with the Quest Services.

(4) Except for liability in relation to a breach of any Non-excludable Condition, Quest’s liability to any User of the Quest Service is limited to the total amount of payment made by that User to Quest during the twelve-month period prior to any incident causing liability of Quest, or AUD$50.00, whichever is greater.

(5) Quest’s liability to You for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at our option to any one of resupplying, replacing or repairing, or paying the cost of resupplying, replacing or repairing goods in respect of which the breach occurred, or supplying again or paying the cost of supplying again, services in respect of which the breach occurred.

2. Canada Terms

If You are a User who has Your Quest Platform account in (or the Services are performed in) Canada then the following terms will also apply to or may vary this Agreement to the extent specified:

a) a reference to “CAD”, “CA$”, “dollar” or “$” is to Canadian currency;

b) “Quest” means Quest Hyphen Inc Pte. Ltd.;

c) “CPS” means the Consumer Protection Statutes;

d) “Consumer Guarantees” means the consumer warranties contained in CPS;

e) “Personal Information” has the same meaning given to it in the Privacy Act (R.S.C., 1985, c.P-21);

f) This Agreement is governed by the laws of Canada; and

g) The following is added as clause 3.3 in the Model Contract of Appendix A “3.3 The parties incorporate the Consumer Guarantees into the Quest Contract, even if they are not already incorporated by law.”;

h) The exclusions and limitations of liability shall be as follows:

(1) Except for liability in relation to breach of Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between Citizens and Heroes.

(2) Except for liability in relation to a breach of any Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between You and any Third Party Service provider who may be included from time to time on the Quest Platform.

(3) Except for liability in relation to a breach of any Non-excludable Condition, and to the extent permitted by law, Quest is not liable for any Consequential Loss arising out of or in any way connected with the Quest Services.

(4) Except for liability in relation to a breach of any Non-excludable Condition, Quest’s liability to any User of the Quest Service is limited to the total amount of payment made by that User to Quest during the twelve month period prior to any incident causing liability of Quest, or CAD$50.00, whichever is greater.

(5) Quest’s liability to You for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at our option to any one of resupplying, replacing or repairing, or paying the cost of resupplying, replacing or repairing goods in respect of which the breach occurred, or supplying again or paying the cost of supplying again, services in respect of which the breach occurred.

3. Malaysia Terms

If You are a User who has Your Quest Platform account in (or the Services are performed in) Malaysia then the following terms will also apply to or may vary this Agreement to the extent specified:

a) a reference to “RM” is to Malaysian currency;

b) “Quest” means Quest Hyphen Inc Pte. Ltd.;

c) “CPA” means the Consumer Protection Act 1999;

d) “Consumer Guarantees” means the consumer guarantees contained in CPA;

e) “Personal Information” has the same meaning given to it in The Personal Data Protection Act 2010 (PDPA);

f) This Agreement is governed by the laws of Malaysia; and

g) The following is added as clause 3.3 in the Model Contract of Appendix A “3.3 The parties incorporate the Consumer Guarantees into the Quest Contract, even if they are not already incorporated by law.”;

h) The exclusions and limitations of liability shall be as follows:

(1) Except for liability in relation to breach of Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between Citizens and Heroes.

(2) Except for liability in relation to a breach of any Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between You and any Third Party Service provider who may be included from time to time on the Quest Platform.

(3) Except for liability in relation to a breach of any Non-excludable Condition, and to the extent permitted by law, Quest is not liable for any Consequential Loss arising out of or in any way connected with Quest Services.

(4) Except for liability in relation to a breach of any Non-excludable Condition, Quest’s liability to any User of the Quest Service is limited to the total amount of payment made by that User to Quest during the twelve-month period prior to any incident causing liability of Quest, or RM150.00, whichever is greater.

(5) Quest’s liability to You for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at our option to any one of resupplying, replacing or repairing, or paying the cost of resupplying, replacing or repairing goods in respect of which the breach occurred, or supplying again or paying the cost of supplying again, services in respect of which the breach occurred.

4. Pakistan Terms

If You are a User who has Your Quest Platform account in (or the Services are performed in) Pakistan then the following terms will also apply to or may vary this Agreement to the extent specified:

a) a reference to “Rs” is to Pakistan currency;

b) “Quest” means Quest Hyphen Inc Pte. Ltd.;

c) “CPA” means the Islamabad Consumer Protection Act, 1995;

d) “Consumer Guarantees” means the consumer guarantees contained in CPA;

e) “Personal Information” has the same meaning given to it in The Prevention of Electronic Crimes Act, 2016;

f) This Agreement is governed by the laws of Pakistan; and

g) The following is added as clause 3.3 in the Model Contract of Appendix A “3.3 The parties incorporate the Consumer Guarantees into the Quest Contract, even if they are not already incorporated by law.”;

h) The exclusions and limitations of liability shall be as follows:

(1) Except for liability in relation to breach of Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between Citizens and Heroes.

(2) Except for liability in relation to a breach of any Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between You and any Third Party Service provider who may be included from time to time on the Quest Platform.

(3) Except for liability in relation to a breach of any Non-excludable Condition, and to the extent permitted by law, Quest is not liable for any Consequential Loss arising out of or in any way connected with the Quest Services.

(4) Except for liability in relation to a breach of any Non-excludable Condition, Quest’s liability to any User of the Quest Service is limited to the total amount of payment made by that User to Quest during the twelve-month period prior to any incident causing liability of Quest, or Rs10500.00, whichever is greater.

(5) Quest’s liability to You for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at our option to any one of resupplying, replacing or repairing, or paying the cost of resupplying, replacing or repairing goods in respect of which the breach occurred, or supplying again or paying the cost of supplying again, services in respect of which the breach occurred.

5. Singapore Terms

If You are a User who has Your Quest Platform account in (or the Services are performed in) Singapore then the following terms will also apply to or may vary this Agreement to the extent specified:

a) a reference to SG$, $SG, SGD, dollar or $ is to Singapore currency;

b) “Quest” means Quest Hyphen Inc Pte. Ltd. Company registration number 202028781K;

c) “CPFTA” means the Consumer Protection (Fair Trading) Act (Cap. 52A) ;

d) “Consumer Guarantees” means the consumer guarantees contained in the CPFTA;

e) “Personal Information” has the same meaning given to it in the Privacy Act 1988 (Cth);

f) This Agreement is governed by the laws of Singapore..; and

g) The following is added as clause 3.3 in the Model Contract of Appendix A “3.3 The parties incorporate the Consumer Guarantees into the Quest Contract, even if they are not already incorporated by law.”;

h) The exclusions and limitations of liability shall be as follows:

(1) Except for liability in relation to breach of Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between Citizens and Heroes.

(2) Except for liability in relation to a breach of any Non-excludable Condition, to the extent permitted by law, Quest specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between You and any Third Party Service provider who may be included from time to time on the Quest Platform.

(3) Except for liability in relation to a breach of any Non-excludable Condition, and to the extent permitted by law, Quest is not liable for any Consequential Loss arising out of or in any way connected with the Quest Services.

(4) Except for liability in relation to a breach of any Non-excludable Condition, Quest’s liability to any User of the Quest Service is limited to the total amount of payment made by that User to Quest during the twelve-month period prior to any incident causing liability of Quest, or SGD $50.00, whichever is greater.

(5) Quest’s liability to You for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at our option to any one of resupplying, replacing or repairing, or paying the cost of resupplying, replacing or repairing goods in respect of which the breach occurred, or supplying again or paying the cost of supplying again, services in respect of which the breach occurred.

6. UK Terms

If You are a User who has Your Quest Platform account in (or the Services are performed in) the UK then the following terms will also apply to or may vary this Agreement to the extent specified:

a) “Quest” means Quest Hyphen Inc Pte. Ltd.;

b) A reference to “£” is to Great British pound sterling;

c) The implied terms included in the Non-Excludable Conditions include the implied terms under the Consumer Rights Act 2015, which include (without limitation) that Quest’s services under this Agreement are performed with reasonable care and skill;

d) The exclusions and limitations of liability shall be as follows:

(1) Nothing in this Agreement excludes or limits Quest’s liability for:

(i) death or personal injury caused by our negligence;

(ii) fraud or fraudulent misrepresentation; and

(iii) any matter in respect of which it would be unlawful for Quest to exclude or restrict its liability.

(2) If Quest fails to comply with the terms of this Agreement, Quest is responsible for loss or damage You suffer that is a foreseeable result of Quest’s breach of this Agreement or Quest’s negligence, but Quest is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of Quest’s breach or if it was contemplated by You and Quest at the time that this Agreement became binding.

(3) Save as set out in paragraph (1) above, Quest shall not be liable to You for any loss or damage arising out of or in any way connected with:

(i) any transaction between Citizens and Heroes; and

(ii) any Third Party Service provider who may be included from time to time on the Quest Platform.

(4) Save as set out in paragraph (1) above, Quest’s liability to any User under this Agreement is limited to the total amount of payment made by that User to Quest during the twelve-month period prior to any incident causing liability of Quest, or £30.00, whichever is greater;

e) The governing law and jurisdiction shall be as follows:

(1) This Agreement is governed by English law. This means that Your access to and use of the Quest Platform, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

(2) You can bring proceedings in respect of this Agreement in the English courts. However, as a consumer, if You live in another European Union member state You can bring legal proceedings in respect of this Agreement in either the English courts or the courts of that Member State.

(3) As a consumer, if You are resident in the European Union and Quest directs the Quest Platform to the member state in which You are resident, You will benefit from any mandatory provisions of the law of the country in which You are resident. Nothing in this Agreement, including paragraph (1) above, affects Your rights as a consumer to rely on such mandatory provisions of local law.

(4) If we are not able to satisfy Your complaint about our Services, then Your complaint can be addressed to the Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/ an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

f) The following tax provisions shall apply:

(1) If You are a Hero, You must have the right to provide Services under a Quest Contract and to work in the United Kingdom and You must not be established for VAT purposes outside the United Kingdom. You must comply with tax and regulatory obligations in relation to any payment (including the Hero Funds) received under a Quest Contract. You must not sell goods as a separate supply through the Quest Platform. If there is an incidental supply of goods as part of a supply of Services, then paragraph (2) will apply.

(2) If the supply of any goods is part of a single supply of services for VAT purposes (and is not a separate supply), then the consideration for such goods will be part of the Agreed Price. If You are a Hero and you supply any goods in conjunction with Your Services and such goods would constitute a separate supply for VAT purposes, then:

(i) You must supply such goods outside of the Quest Platform and under a separate contract between You and the Citizen; and

(ii) the Agreed Price shall not constitute consideration for such goods and be dealt with in accordance with paragraph (1) above.

g) The Service Fee and/or the Cancellation Admin Fee only becomes payable to Quest under this Agreement once Quest has performed its services. Therefore, You are not entitled to cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in relation to the Service Fee and/or the Cancellation Admin Fee.

7. United States Terms

If You are a User who has Your Quest Platform account in (or the Services are performed in) the United States, then the following terms will also apply to or may vary this Agreement to the extent specified:

a) a reference to US$, $US, USD, dollar or $ is to United States currency;

b) “Quest” means Quest Hyphen Inc Pte. Ltd.;

c) This Agreement is governed by the laws of the state of New York, without giving effect to any conflict of laws principles, and the parties submit to the exclusive jurisdiction of the state and federal courts located in New York, New York; and

d) The exclusions and limitations of liability shall be as follows:

(1) TO THE FULLEST EXTENT PERMITTED BY LAW, THE QUEST PLATFORM IS PROVIDED “AS IS,” AND QUEST AND ITS EMPLOYEES, MANAGERS, MEMBERS, OFFICERS, SHAREHOLDERS, PARENT COMPANY, AGENTS, VENDORS AND CONTRACTORS (COLLECTIVELY, THE “QUEST PARTIES”) MAKE NO REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED. THE QUEST PARTIES DO NOT WARRANT THAT THE QUEST PLATFORM WILL OPERATE WITHOUT ERROR OR INTERRUPTION. THE QUEST PARTIES SPECIFICALLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, QUALITY, ACCURACY, QUIET ENJOYMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

(2) TO THE FULLEST EXTENT PERMITTED BY LAW, THE QUEST PARTIES SPECIFICALLY DISCLAIM ALL LIABILITY FOR ANY LOSS OR DAMAGE (ACTUAL, SPECIAL, DIRECT, INDIRECT AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED (INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE RELATING TO ANY INACCURACY OF INFORMATION PROVIDED, OR THE LACK OF FITNESS FOR PURPOSE OF ANY GOODS OR SERVICE SUPPLIED), ARISING OUT OF OR IN ANY WAY CONNECTED WITH (A) ANY TRANSACTION BETWEEN CITIZENS AND HEROES OR (B) ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY SERVICE PROVIDER WHO MAY BE INCLUDED FROM TIME TO TIME ON THE QUEST PLATFORM.

(3) TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE QUEST PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR IN ANY WAY CONNECTED WITH (A) THE QUEST SERVICES, (B) ANY TRANSACTION BETWEEN CITIZENS AND HEROES, OR (C) ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY SERVICE PROVIDER WHO MAY BE INCLUDED FROM TIME TO TIME ON THE QUEST PLATFORM, IN ALL CASES (A) THROUGH (C) WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY OF THE QUEST PARTIES HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.

(4) TO THE FULLEST EXTENT PERMITTED BY LAW, THE QUEST PARTIES’ LIABILITY TO ANY USER OF THE QUEST SERVICE IS LIMITED TO THE TOTAL AMOUNT OF PAYMENT MADE BY THAT USER TO QUEST DURING THE TWELVE-MONTH PERIOD PRIOR TO ANY INCIDENT CAUSING LIABILITY OF QUEST, OR $40.00, WHICHEVER IS GREATER.

(5) EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THESE UNITED STATES TERMS WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Quest Glossary

“Agreement” means the most updated version of the agreement between Quest and a User.

“Agreed Price” means agreed price for Services (including any variation) paid into the Payment Account made by the Citizen but may or may not include any costs incurred by the Hero when completing Services which the Citizen agrees to reimburse.

“Badge” means a Quest Badge and Verification Icon.

“Business Day” means a day on which banks are open for general business in the jurisdiction where Users have their Quest Platform account, other than a Saturday, Sunday or public holiday.

“Business Partner” means the business or individual that enters into an agreement with Quest to acquire Business Services.

“Business Partner Contract” means a contract between a Business Partner and a Hero to perform Business Services.

“Business Services” means Services provided by a Hero to a Business Partner acquired for the purpose of selling to a third party (such as the Business Partner’s customer).

“Cancellation Admin Fee” means the Fee payable by a Citizen or a Hero for cancelling a Quest Contract and will not exceed 20% of the Agreed Price.

“Citizen” means a User that uses the Quest Platform to search for particular Services.

“Citizen Service Fee” means the fee payable by the Citizen to Quest as consideration for the Quest Services (and comprised as part of the Agreed Price) displayed to a Citizen prior to entering into each Quest Contract

“Consequential Loss” means any loss, damage or expense recoverable at law:

(a) other than a loss, damage or expense that would be suffered or incurred by any person in a similar situation to the person suffering or incurring the loss, damage or expense; or

(b) which is a loss of:

i. opportunity or goodwill;

ii. profits, anticipated savings or business;

iii. data; or

iv. value of any equipment,

and any costs or expenses incurred in connection with the foregoing.

“Country Specific Terms” means those terms set out in Appendix B.

“Fees” means all fees payable to Quest by Users including the Service Fee.

“Hero” means a User who provides Services to Citizens.

“Hero Funds” means the Agreed Price less the Service Fee.

“Hero Service Fee” means the fee payable by the Hero to Quest as consideration for the Quest Services (and comprising part of the Agreed Price) displayed to a Hero prior to entering into each Quest Contract.

“Identity Verification Services” means the tools available to help Users verify the identity, qualifications or skills of other Users including mobile phone verification, verification of payment information, integration with social media, Quest Badges and Verification Icons.

“Marketing Material” means any updates, news and special offers in relation to Quest or its Third Party Services.

“Non-excludable Condition” means any implied condition, warranty or guarantee in a contract, the exclusion of which would contravene the law or cause any part of the contract to be void. Further detail on the Non-excludable Conditions for consumers in the United Kingdom is set out in the relevant Your Country Specific Terms.

“Offer” means an offer made by a Hero in response to a Posted Quest to perform the Services.

“Payment Account” means the account operated by the Payment Provider.

“Personal Information” has the same meaning as described in Your Country Specific Terms.

“Payment Provider” means an entity appointed by Quest that manages and operates the Payment Account including accepting payments from and making payments to Users.

“Policies” means the policies posted by Quest on the Quest Platform, including but not limited to the Community Guidelines.

“Posted Quest” means the Citizen’s request for Services published on the Platform, and includes the deadline for completion, price and description of the Services to be provided.

“Quest”, “we” “us” or “our” means the legal entity prescribed in Your Country Specific Terms.

“Quest Badge” means a badge that may be issued to a User based on the User meeting certain qualifications or other thresholds, including Verification Icons, as determined and set by Quest.

“Quest Contract” means the separate contract which is formed between a Citizen and a Hero for Services. In the absence of, or in addition to, any terms specifically agreed, the model terms which are included in Appendix A to the Agreement apply to Quest Contracts.

“Quest Platform” means the Quest website at https://www.quest-inc.co/, Quest app, and any other affiliated platform that may be introduced from time to time.

“Quest Service” means the service of providing the Quest Platform.

“Service Fee” means the Citizen Service Fee and the Hero Service Fee.

“Services” means the services to be rendered as described in the Posted Quest, including any variations or amendments agreed before or subsequent to the creation of a Quest Contract.

“Stored Value” means the physical or virtual card, coupon, voucher or code containing credit or a discount or refund provided as credit or anything else identified or described as ‘Stored Value’ in this Agreement, for use on the Quest Platform.

“Third Party Dispute Service” means a third party dispute resolution service provider used to resolve any disputes between Users.

“Third Party Service” means the promotions and links to services offered by third parties as may be featured on the Quest Platform from time to time.

“User” or “You” means the person who has signed up to use the Quest Platform, whether as the Citizen, Hero, or otherwise.

“Verification Icons” means the icons available to be displayed on a User’s profile and any such posts on the Quest Platform to confirm details such as a User’s qualification, license, certificate or other skill.

Rules of Interpretation:

In the Agreement and all Policies, except where the context otherwise requires:

(a) the singular includes the plural and vice versa, and a gender includes other genders;

(b) another grammatical form of a defined word or expression has a corresponding meaning;

(c) a reference to a document or instrument includes the document or instrument as novated, altered, supplemented or replaced from time to time;

(d) the applicable currency shall be the currency specified in Your Country Specific Terms;

(e) a reference to a person includes a natural person, partnership, body corporate, association, governmental or local authority or agency or other entity;

(f) a reference to a statute, ordinance, code or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them;

(g) the meaning of general words is not limited by specific examples introduced by including, for example or similar expressions;

(h) headings are for ease of reference only and do not affect interpretation;

(i) any agreement, representation, warranty or indemnity in favour of two or more parties (including where two or more persons are included in the same defined term) is for the benefit of them jointly and severally; and

(j) a rule of construction does not apply to the disadvantage of a party because the party was responsible for the preparation of this agreement or any part of it.

Revised March 2024